My Courses

Questions related to taking your courses and accessing your certificates.

My course subscription has expired, but I need more time to finish my course. How do I extend my subscription?
If your course subscription has expired, but you still need more time to finish your course, you can request a course extension right from your My Courses t...
Wed, Apr 18, 2018 at 2:59 PM
My course subscription has expired, but I need a copy of my certificate. How do I request a copy of my certificate?
If you need a copy of your certificate, but your course subscription has expired, you can request a copy of your certificate right from your My Courses tab....
Wed, Sep 26, 2018 at 1:13 PM
How do I access a receipt for my purchase?
You can view your full purchase history, including receipts, right from your My Courses tab. Simply click on the "Purchase History" button to ...
Wed, Apr 18, 2018 at 4:27 PM
How do I edit the fields in the Verify Your Information for your Certificate step?
Most of our courses that have an associated certificate of completion conclude with a step titled Verify Your Information for your Certificate. This step al...
Wed, Apr 18, 2018 at 7:14 PM
I downloaded my certificate of completion, but some of the information is incorrect. How do I fix it?
If you've already downloaded your certificate, the information can no longer be changed from your account. If there is a typo in your license number, ad...
Wed, Apr 25, 2018 at 11:58 AM
I purchased the wrong course. How can I exchange it for the correct course?
If you purchased the wrong course, please submit a customer support ticket with the following information: Order # (if you have it) The course(s) you pur...
Wed, Apr 25, 2018 at 12:06 PM